1 reviews | Active since Dec 2021
Poor customer service
I called the call center today and spoke with Candice. She refused to allow a three‑way call between myself, her, and the account holder. After that, she placed me on hold for more than 10 minutes while attempting to reach a team leader.
Dear Dimakay Dimaks,
Thank you for telling us about your concern. This email confirms we've received your complaint. We will acknowledge your complaint within 48 hours, during our operating hours (Monday to Friday, 8am to 6pm, excluding weekends and public holidays).
At Lesaka , we're committed to treating all our customers fairly. Your complaint matters to us, and we'll handle it quickly, openly, and with care.
What you can expect:
We will investigate your complaint thoroughly and fairly, with the aim of providing you with a response within 21 working days of receipt.
If we need more information or extra time, we'll let you know and keep you updated until it's resolved. Once we've finished looking into it, we'll give you a clear outcome.
If you'd like to share more information to help us resolve your complaint, just reply to this email or call us on ***with your reference number. Need help right away? Call us on ***.
If you’re not satisfied with our final response on this complaint, you can escalate your complaint to Lesaka Complaints Management for review at *** and include your original complaint reference number.
Thank you for giving us the chance to sort this out.
Warm regards,
Lesaka Complaints Department
***
Dear Dimakay Dimaks,
Thank you for telling us about your concern. This email confirms we've received your complaint. We will acknowledge your complaint within 48 hours, during our operating hours (Monday to Friday, 8am to 6pm, excluding weekends and public holidays).
At Lesaka , we're committed to treating all our customers fairly. Your complaint matters to us, and we'll handle it quickly, openly, and with care.
What you can expect:
We will investigate your complaint thoroughly and fairly, with the aim of providing you with a response within 21 working days of receipt.
If we need more information or extra time, we'll let you know and keep you updated until it's resolved. Once we've finished looking into it, we'll give you a clear outcome.
If you'd like to share more information to help us resolve your complaint, just reply to this email or call us on ***with your reference number. Need help right away? Call us on ***.
If you’re not satisfied with our final response on this complaint, you can escalate your complaint to Lesaka Complaints Management for review at *** and include your original complaint reference number.
Thank you for giving us the chance to sort this out.
Warm regards,
Lesaka Complaints Department
***
Good day, Dimakatso,
Thank you once again for taking the time to speak with us.
As discussed, we are pleased to hear that you have been assisted with your request. We would also like to assure you that the concerns you raised regarding the specific consultant will be brought to the attention of the relevant team for further review.
We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement and reinforces our commitment to delivering a positive customer experience.
Please be advised that, from the Complaints Team's side, we will be closing this complaint following the assistance provided. However, should you require any further assistance or wish to contact us regarding any concerns, you are welcome to reach us on *** or via email at ***.
We value your feedback and appreciate the opportunity to address your concerns. Thank you for your patience and for giving us the opportunity to improve your overall customer experience.
Kind regards,
Lesaka Complaints Department
***
Good day, Dimakatso,
Thank you once again for taking the time to speak with us.
As discussed, we are pleased to hear that you have been assisted with your request. We would also like to assure you that the concerns you raised regarding the specific consultant will be brought to the attention of the relevant team for further review.
We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement and reinforces our commitment to delivering a positive customer experience.
Please be advised that, from the Complaints Team's side, we will be closing this complaint following the assistance provided. However, should you require any further assistance or wish to contact us regarding any concerns, you are welcome to reach us on *** or via email at ***.
We value your feedback and appreciate the opportunity to address your concerns. Thank you for your patience and for giving us the opportunity to improve your overall customer experience.
Kind regards,
Lesaka Complaints Department
***