NM
Nomthandazo M
1 reviews | Active since Sept 2025
05 Sept 2025, 12:08
Pay back my money
Refund me back my dstv money 45days is insane i paid my dstv it gave me an error but the money was debited then when i call they gave me turn around time of 45days and then in the mean time what my kids suppose to watch 323 is a lots of money after this i am definitely closing my account
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Lesaka Easypay's replyOfficial
05 Sept 2025, 12:14Dear Valued Customer,
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***, using your reference number once provided.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
***
Complaints Department
Badumetse Dikobe
***
Lesaka Easypay's reply05 Sept 2025, 12:14
Official
Dear Valued Customer,
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***, using your reference number once provided.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
***
Complaints Department
Badumetse Dikobe
***