1 reviews | Active since Oct 2026
It was bad. They should do better and assist when needed.
I was not assisted at all. I'm having trouble with activating my Lesaka card.
Dear Nomsa M,
Thank you for bringing your concerns to our attention and for taking our call. This message serves as confirmation that we have received your complaint regarding the assistance you received when attempting to activate your Lesaka card.
We sincerely apologise for the inconvenience and frustration caused by not receiving the assistance you needed. We understand the importance of having a functional card and regret that your experience did not meet the standard of service we strive to provide.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00–18h00, excluding weekends and public holidays). We will investigate the matter and work towards resolving the challenges you are experiencing with your card activation.
At Lesaka, we are committed to treating all customers fairly and ensuring that their concerns are handled promptly, transparently, and with due care. We aim to provide a resolution within 21 working days from the date of receipt of your complaint. Should we require additional information or more time, we will keep you informed of the progress.
Thank you for giving us the opportunity to address your concerns and improve your customer experience.
Kind regards,
Lesaka Easypay
Complaints Department
Dear Nomsa M,
Thank you for bringing your concerns to our attention and for taking our call. This message serves as confirmation that we have received your complaint regarding the assistance you received when attempting to activate your Lesaka card.
We sincerely apologise for the inconvenience and frustration caused by not receiving the assistance you needed. We understand the importance of having a functional card and regret that your experience did not meet the standard of service we strive to provide.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00–18h00, excluding weekends and public holidays). We will investigate the matter and work towards resolving the challenges you are experiencing with your card activation.
At Lesaka, we are committed to treating all customers fairly and ensuring that their concerns are handled promptly, transparently, and with due care. We aim to provide a resolution within 21 working days from the date of receipt of your complaint. Should we require additional information or more time, we will keep you informed of the progress.
Thank you for giving us the opportunity to address your concerns and improve your customer experience.
Kind regards,
Lesaka Easypay
Complaints Department