SM
Shevone M
1 reviews | Active since Jul 2026
09 Sept 2026, 11:29
Disgusting service from Lesaka
I am absolutely appalled at this co. I have been trying to process a claim as my dad passed on 21 august and have been getting nothing but the run around. I emailed a few times i watsapped countless times and all i get when i contact them is its escalated. They are a bunch of lying ******* who have ****** my dads money religiously every month and now to claim they give me the run around. I even asked for a managers details and they are so evasive. I want a response by close of business latest tomorrow failing which i will take this up with tje highest authority. Absolutely disgusting pathetic service. Oh and by the way they still tried to deduct a premium from a dead man on the 2nd of September
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Replies (3)
Lesaka Easypay's replyOfficial
09 Sept 2026, 13:13Dear Shevone Moodley
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At Lesaka we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
Please accept our sincere condolences on the passing of your father. We understand that this is already an incredibly difficult time for you and your family, and we sincerely regret the frustration and distress caused by the experience you have had while trying to process the claim.
What you can expect:
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Lesaka Easypay
Complaints Department
Badumetse Dikobe
***
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At Lesaka we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
Please accept our sincere condolences on the passing of your father. We understand that this is already an incredibly difficult time for you and your family, and we sincerely regret the frustration and distress caused by the experience you have had while trying to process the claim.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Lesaka Easypay
Complaints Department
Badumetse Dikobe
***
Lesaka Easypay's reply09 Sept 2026, 13:13
Official
Dear Shevone Moodley
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At Lesaka we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
Please accept our sincere condolences on the passing of your father. We understand that this is already an incredibly difficult time for you and your family, and we sincerely regret the frustration and distress caused by the experience you have had while trying to process the claim.
What you can expect:
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Lesaka Easypay
Complaints Department
Badumetse Dikobe
***
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
Your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At Lesaka we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
Please accept our sincere condolences on the passing of your father. We understand that this is already an incredibly difficult time for you and your family, and we sincerely regret the frustration and distress caused by the experience you have had while trying to process the claim.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Lesaka Easypay
Complaints Department
Badumetse Dikobe
***
SM
Shevone M's updateReviewer Update
09 Sept 2026, 13:29I am not waiting another 72 hours. I want to know what has been escalated as no one told me if there were issues with any of the documents or whatis going on. There is no way i will allow this to go on as i am very unhappy at the moment. There is absolutely no way that it takes this amount of time to process a claim. I want someone to call me Today. This reply you given is just automated and obviously not a priority that you have an irate client
SM
Shevone M's update09 Sept 2026, 13:29
Reviewer Update
I am not waiting another 72 hours. I want to know what has been escalated as no one told me if there were issues with any of the documents or whatis going on. There is no way i will allow this to go on as i am very unhappy at the moment. There is absolutely no way that it takes this amount of time to process a claim. I want someone to call me Today. This reply you given is just automated and obviously not a priority that you have an irate client
Lesaka Easypay's replyOfficial
10 Sept 2026, 08:05Dear Shevone Moodley
Thank you for taking the time to speak with us and for allowing us the opportunity to address your concerns.
We are pleased to confirm that your claim has been successfully processed and paid within the applicable turnaround time. The delay in finalizing the matter was due to the required claim documentation not being received, which resulted in some confusion and additional communication regarding the status of the claim.
We are happy to confirm that the matter has now been resolved and that the payment has been processed.
We sincerely appreciate your patience and understanding throughout the process and apologize for any inconvenience or frustration this may have caused.
Thank you once again for giving us the opportunity to address your complaint.
Kind regards,
Lesaka Easypay
Thank you for taking the time to speak with us and for allowing us the opportunity to address your concerns.
We are pleased to confirm that your claim has been successfully processed and paid within the applicable turnaround time. The delay in finalizing the matter was due to the required claim documentation not being received, which resulted in some confusion and additional communication regarding the status of the claim.
We are happy to confirm that the matter has now been resolved and that the payment has been processed.
We sincerely appreciate your patience and understanding throughout the process and apologize for any inconvenience or frustration this may have caused.
Thank you once again for giving us the opportunity to address your complaint.
Kind regards,
Lesaka Easypay
Lesaka Easypay's reply10 Sept 2026, 08:05
Official
Dear Shevone Moodley
Thank you for taking the time to speak with us and for allowing us the opportunity to address your concerns.
We are pleased to confirm that your claim has been successfully processed and paid within the applicable turnaround time. The delay in finalizing the matter was due to the required claim documentation not being received, which resulted in some confusion and additional communication regarding the status of the claim.
We are happy to confirm that the matter has now been resolved and that the payment has been processed.
We sincerely appreciate your patience and understanding throughout the process and apologize for any inconvenience or frustration this may have caused.
Thank you once again for giving us the opportunity to address your complaint.
Kind regards,
Lesaka Easypay
Thank you for taking the time to speak with us and for allowing us the opportunity to address your concerns.
We are pleased to confirm that your claim has been successfully processed and paid within the applicable turnaround time. The delay in finalizing the matter was due to the required claim documentation not being received, which resulted in some confusion and additional communication regarding the status of the claim.
We are happy to confirm that the matter has now been resolved and that the payment has been processed.
We sincerely appreciate your patience and understanding throughout the process and apologize for any inconvenience or frustration this may have caused.
Thank you once again for giving us the opportunity to address your complaint.
Kind regards,
Lesaka Easypay