KM
Kagiso M
1 reviews | Active since Apr 2018
15 Oct 2025, 11:24
**** ALERT: EASYPAY *******Y DEDUCTS A DECEAD PERSON SASSA PENSION MONEY
My Uncle passed away on the 12 May 2025, and subsequently we filled a death certificate. my uncle had and amount of R1500 in his Easypay account and due to his death we could not access the funds, we followed through the process to get Letter of Authority from deeds then submitted to Easypay to be able to transfer the funds to My mother who is legally approved to access my Uncle estate. it toke Easy pay 2 months to attend to the case and we constantly followed up with them and 2months later they inform us only R5 i left in the account and the money was electronically taken by EasyPay for service fees. **** **** **** ****. IF YOU HAVE AN EASYPAY ACCOUNT RUN AWAY. FELLOW SOUTH AFRICAN
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Replies (3)0
Replies (3)
Lesaka Easypay's replyOfficial
15 Oct 2025, 12:38Dear Kagiso
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
As per discussion today, your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***, using your reference number once provided.
Reference - CBAN-1150
Reference - CBAN-1150
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
***
Complaints Department
Badumetse Dikobe
***
Lesaka Easypay's reply15 Oct 2025, 12:38
Official
Dear Kagiso
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
As per discussion today, your complaint will be attended to within 72 hours during our operational hours (Monday to Friday, 08h00 – 18h00, excluding weekends and public holidays). At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***, using your reference number once provided.
Reference - CBAN-1150
Reference - CBAN-1150
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
Badumetse Dikobe
***
Complaints Department
Badumetse Dikobe
***
KM
Kagiso M's updateReviewer Update
24 Oct 2025, 15:38False promises, After the reply above from Easy Pay, we where hopeful my deceased uncle's money will be returned and paid back to the nominated beneficiary as per the court. on the 20 Oct this complaint was resolved and closed by easy pay but 4 days later we still have not received the money. I fail to make sense of all the calls and email you have given us to assure us this will be resolved only for you to make false promises and continue the lie and ****, ai I am defeated. I hope someone out-here can see and learn from this, i still advice help your loved ones to move their SASSA grant from Easy Pay to a reputable bank, to avoid this trauma and drama we are facing with Easy pay.
KM
Kagiso M's update24 Oct 2025, 15:38
Reviewer Update
False promises, After the reply above from Easy Pay, we where hopeful my deceased uncle's money will be returned and paid back to the nominated beneficiary as per the court. on the 20 Oct this complaint was resolved and closed by easy pay but 4 days later we still have not received the money. I fail to make sense of all the calls and email you have given us to assure us this will be resolved only for you to make false promises and continue the lie and ****, ai I am defeated. I hope someone out-here can see and learn from this, i still advice help your loved ones to move their SASSA grant from Easy Pay to a reputable bank, to avoid this trauma and drama we are facing with Easy pay.
Lesaka Easypay's replyOfficial
24 Oct 2025, 17:51Dear Kagiso Mokwena
Thank you again for speaking with us.
As discussed, the refund relating to the deceased claim has been approved and the payment request has been sent to our Finance team for processing. Once Finance has released the refund, we will proceed to finalize the claim and ensure the funds are transferred to the nominated claimant, who submitted the claim and holds the Letter of Authority.
We understand how stressful and upsetting this has been for your family. We apologize for the delays and the inconvenience you’ve experienced, and we appreciate your patience while we finalize the matter.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
***
Complaints Department
***
Lesaka Easypay's reply24 Oct 2025, 17:51
Official
Dear Kagiso Mokwena
Thank you again for speaking with us.
As discussed, the refund relating to the deceased claim has been approved and the payment request has been sent to our Finance team for processing. Once Finance has released the refund, we will proceed to finalize the claim and ensure the funds are transferred to the nominated claimant, who submitted the claim and holds the Letter of Authority.
We understand how stressful and upsetting this has been for your family. We apologize for the delays and the inconvenience you’ve experienced, and we appreciate your patience while we finalize the matter.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
***
Complaints Department
***