kK
kganyamakhonjwa K
1 reviews | Active since Jan 2017
05 Feb 2026, 17:37
Account closure and missing grant payment
I want easypay to reverse my grant back to me.I went to them for assistance but I'm sent from their branch to sassa with no assistance. I have sent emails to complain no one is responding.
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Replies (2)0
Replies (2)
Lesaka Easypay's replyOfficial
05 Feb 2026, 19:10Dear Lebogang
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
We have attempted to contact you on the contact number provided, however have been unsuccessful in our attempts.
We have attempted to contact you on the contact number provided, however have been unsuccessful in our attempts.
At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
CBAN-4615
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
***
Complaints Department
***
Lesaka Easypay's reply05 Feb 2026, 19:10
Official
Dear Lebogang
Thank you for bringing your concern to our attention. This message serves as an acknowledgement that we have received your complaint.
We have attempted to contact you on the contact number provided, however have been unsuccessful in our attempts.
We have attempted to contact you on the contact number provided, however have been unsuccessful in our attempts.
At EasyPay Financial Services, we are committed to treating all customers fairly. Your complaint is important to us, and we will ensure it is handled promptly, transparently, and with due care.
CBAN-4615
What you can expect:
- Your complaint will be investigated thoroughly and impartially. We aim to provide you with a resolution within 21 working days from the date of receipt.
- If we require more information or additional time to resolve, we will let you know and provide you with regular updates until the matter is resolved.
- Once our investigation is complete, we will provide you with a clear outcome.
Should you wish to provide us with any additional information to assist with the resolution, please respond directly on HelloPeter or contact us at ***.
For immediate assistance, you may also contact us telephonically on ***.
Thank you for allowing us the opportunity to address your concern.
Easypay Everywhere
Complaints Department
***
Complaints Department
***
Lesaka Easypay's replyOfficial
06 Feb 2026, 10:31Dear Lebogang
Thank you for taking our call.
As discussed, please note that your EPE account is currently inactive due to a failed HANIS verification. As a result, the SASSA grant paid in January was reversed back to SASSA.
As discussed, please note that your EPE account is currently inactive due to a failed HANIS verification. As a result, the SASSA grant paid in January was reversed back to SASSA.
For your reference, we have sent you a bank statement reflecting funds credited and reversed cred and the current account status, which may be presented to SASSA if required.
Please let us know if you require any further assistance.
We appreciate your assistance in resolving this clarification swiftly. We wish you the best in addressing the matter with SASSA.
Thank you for allowing us the opportunity to address your concern.
Easy pay Everywhere
Complaints Department
***
Thank you for allowing us the opportunity to address your concern.
Easy pay Everywhere
Complaints Department
***
Lesaka Easypay's reply06 Feb 2026, 10:31
Official
Dear Lebogang
Thank you for taking our call.
As discussed, please note that your EPE account is currently inactive due to a failed HANIS verification. As a result, the SASSA grant paid in January was reversed back to SASSA.
As discussed, please note that your EPE account is currently inactive due to a failed HANIS verification. As a result, the SASSA grant paid in January was reversed back to SASSA.
For your reference, we have sent you a bank statement reflecting funds credited and reversed cred and the current account status, which may be presented to SASSA if required.
Please let us know if you require any further assistance.
We appreciate your assistance in resolving this clarification swiftly. We wish you the best in addressing the matter with SASSA.
Thank you for allowing us the opportunity to address your concern.
Easy pay Everywhere
Complaints Department
***
Thank you for allowing us the opportunity to address your concern.
Easy pay Everywhere
Complaints Department
***