KC
Karabo C
1 reviews | Active since Jul 2019
09 Jan 2026, 12:03
Poor service Easybet
I’ve made a withdrawal of R400,00 on the 06th January 2026, the status of the withdrawal shows to have been approved, I have received the SMS however the Voucher Code is empty and the Pin as well. I tried to contact them via the chat but as always I’m still waiting for an agent to be allocated. These agents are never available to assist. I have numerous times waited for them but have never gotten any help. EasyBet has overtime proven to me to be the worst site. I’m disappointed and utterly unhappy with their services.
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Easybet's replyOfficial
14 Jan 2026, 14:03 Hello Karabo,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We have checked your account and can confirm that your R400 withdrawal made on 06 January 2026 via OTT Nedbank cardless withdrawal was successfully approved.
We understand your concern regarding the empty voucher code and PIN. Our team has reached out to OTT to confirm the status of the voucher and has been sending follow-up emails for updates. As soon as we receive a response, we will communicate the next steps, including whether a reversal may be required.
Please also accept our apologies for the delays you encountered when trying to reach our chat support. We acknowledge your feedback and are continuously working to improve agent availability and response times.
Kindly confirm the email address you would like us to use for updates so we can keep you informed as soon as we hear back from OTT.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced. We have checked your account and can confirm that your R400 withdrawal made on 06 January 2026 via OTT Nedbank cardless withdrawal was successfully approved.
We understand your concern regarding the empty voucher code and PIN. Our team has reached out to OTT to confirm the status of the voucher and has been sending follow-up emails for updates. As soon as we receive a response, we will communicate the next steps, including whether a reversal may be required.
Please also accept our apologies for the delays you encountered when trying to reach our chat support. We acknowledge your feedback and are continuously working to improve agent availability and response times.
Kindly confirm the email address you would like us to use for updates so we can keep you informed as soon as we hear back from OTT.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
Easybet's reply14 Jan 2026, 14:03
Official
Hello Karabo,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We have checked your account and can confirm that your R400 withdrawal made on 06 January 2026 via OTT Nedbank cardless withdrawal was successfully approved.
We understand your concern regarding the empty voucher code and PIN. Our team has reached out to OTT to confirm the status of the voucher and has been sending follow-up emails for updates. As soon as we receive a response, we will communicate the next steps, including whether a reversal may be required.
Please also accept our apologies for the delays you encountered when trying to reach our chat support. We acknowledge your feedback and are continuously working to improve agent availability and response times.
Kindly confirm the email address you would like us to use for updates so we can keep you informed as soon as we hear back from OTT.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced. We have checked your account and can confirm that your R400 withdrawal made on 06 January 2026 via OTT Nedbank cardless withdrawal was successfully approved.
We understand your concern regarding the empty voucher code and PIN. Our team has reached out to OTT to confirm the status of the voucher and has been sending follow-up emails for updates. As soon as we receive a response, we will communicate the next steps, including whether a reversal may be required.
Please also accept our apologies for the delays you encountered when trying to reach our chat support. We acknowledge your feedback and are continuously working to improve agent availability and response times.
Kindly confirm the email address you would like us to use for updates so we can keep you informed as soon as we hear back from OTT.
Thank you for your patience, and we truly appreciate you bringing this to our attention.