NH
Nadia H
1 reviews | Active since Apr 2026
21 Apr 2026, 13:52
Deposit Missing Despite Proof Provided
I am extremely frustrated with the service received. I made a deposit which was deducted from my bank account but never reflected in my EasyBet account. I have sent my bank statement multiple times, along with screenshots clearly showing the transaction, yet the issue remains unresolved. Instead of properly investigating, I keep receiving the same responses with no real feedback. I am repeatedly told that they cannot see the transaction, despite it clearly reflecting on my bank statement. There has also been ongoing confusion regarding a decline fee, which relates to a completely separate, second transaction that was declined. This has nothing to do with the original payment, yet it keeps being incorrectly referenced. To make matters worse, my bank statement has been questioned, which is unacceptable given that it is official proof of payment.
Very disappointing experience.
Helpful (0)
Replies (4)0
Replies (4)
Easybet's replyOfficial
21 Apr 2026, 16:21Hi Nadia,
Thank you for reaching out and for sharing your experience. I understand how frustrating this situation must be, especially after providing the required documents multiple times.
Please be assured that we are here to help and that your concern is being taken seriously. We have already reached out to our relevant team to review your case and provide an update.
As part of our process, we conduct standard security and verification checks to ensure that everything is handled safely and accurately.
We appreciate your patience, and we will keep you informed as soon as we receive further information.
Thank you for reaching out and for sharing your experience. I understand how frustrating this situation must be, especially after providing the required documents multiple times.
Please be assured that we are here to help and that your concern is being taken seriously. We have already reached out to our relevant team to review your case and provide an update.
As part of our process, we conduct standard security and verification checks to ensure that everything is handled safely and accurately.
We appreciate your patience, and we will keep you informed as soon as we receive further information.
Easybet's reply21 Apr 2026, 16:21
Official
Hi Nadia,
Thank you for reaching out and for sharing your experience. I understand how frustrating this situation must be, especially after providing the required documents multiple times.
Please be assured that we are here to help and that your concern is being taken seriously. We have already reached out to our relevant team to review your case and provide an update.
As part of our process, we conduct standard security and verification checks to ensure that everything is handled safely and accurately.
We appreciate your patience, and we will keep you informed as soon as we receive further information.
Thank you for reaching out and for sharing your experience. I understand how frustrating this situation must be, especially after providing the required documents multiple times.
Please be assured that we are here to help and that your concern is being taken seriously. We have already reached out to our relevant team to review your case and provide an update.
As part of our process, we conduct standard security and verification checks to ensure that everything is handled safely and accurately.
We appreciate your patience, and we will keep you informed as soon as we receive further information.
Easybet's replyOfficial
23 Apr 2026, 16:02Hi Nadia,
I hope you’re doing well.
I’m following up regarding your missing deposit concern. Upon review, our team previously requested an updated bank statement dated April 15. However, the document received was dated April 2, which does not allow us to verify whether the funds were returned to your bank account.
We also noticed some inconsistencies in the submitted statement, and based on the interim report, the R8000 deposit has not been reflected at this time.
To help us move forward, please send your updated bank statement in PDF format, ensuring it is not altered in any way. Kindly make sure the document is dated April 23 for accuracy. You may email this directly to ***.
Once received, we will continue reviewing your case and keep you updated.
Thank you for your cooperation and understanding.
I hope you’re doing well.
I’m following up regarding your missing deposit concern. Upon review, our team previously requested an updated bank statement dated April 15. However, the document received was dated April 2, which does not allow us to verify whether the funds were returned to your bank account.
We also noticed some inconsistencies in the submitted statement, and based on the interim report, the R8000 deposit has not been reflected at this time.
To help us move forward, please send your updated bank statement in PDF format, ensuring it is not altered in any way. Kindly make sure the document is dated April 23 for accuracy. You may email this directly to ***.
Once received, we will continue reviewing your case and keep you updated.
Thank you for your cooperation and understanding.
Easybet's reply23 Apr 2026, 16:02
Official
Hi Nadia,
I hope you’re doing well.
I’m following up regarding your missing deposit concern. Upon review, our team previously requested an updated bank statement dated April 15. However, the document received was dated April 2, which does not allow us to verify whether the funds were returned to your bank account.
We also noticed some inconsistencies in the submitted statement, and based on the interim report, the R8000 deposit has not been reflected at this time.
To help us move forward, please send your updated bank statement in PDF format, ensuring it is not altered in any way. Kindly make sure the document is dated April 23 for accuracy. You may email this directly to ***.
Once received, we will continue reviewing your case and keep you updated.
Thank you for your cooperation and understanding.
I hope you’re doing well.
I’m following up regarding your missing deposit concern. Upon review, our team previously requested an updated bank statement dated April 15. However, the document received was dated April 2, which does not allow us to verify whether the funds were returned to your bank account.
We also noticed some inconsistencies in the submitted statement, and based on the interim report, the R8000 deposit has not been reflected at this time.
To help us move forward, please send your updated bank statement in PDF format, ensuring it is not altered in any way. Kindly make sure the document is dated April 23 for accuracy. You may email this directly to ***.
Once received, we will continue reviewing your case and keep you updated.
Thank you for your cooperation and understanding.
NH
Nadia H's updateReviewer Update
24 Apr 2026, 10:21Thank you for your response.I would like to mention that I have already provided bank statements dated 10 April and 15 April, along with supporting screenshots.I understand your request for an updated statement, and I will contact my bank again to obtain the latest version.However, it does feel like I have been submitting multiple documents without much progress, as the transaction has already been shown as deducted from my account and not reversed.
NH
Nadia H's update24 Apr 2026, 10:21
Reviewer Update
Thank you for your response.I would like to mention that I have already provided bank statements dated 10 April and 15 April, along with supporting screenshots.I understand your request for an updated statement, and I will contact my bank again to obtain the latest version.However, it does feel like I have been submitting multiple documents without much progress, as the transaction has already been shown as deducted from my account and not reversed.
Easybet's replyOfficial
24 Apr 2026, 16:55Hi Nadia,
Thank you for your response and for continuing to provide the requested documents.
I understand how frustrating this must feel, especially after submitting multiple bank statements and still not seeing progress, even though the transaction shows as deducted and not reversed on your end.
To clarify, the request for the most recent bank statement is part of our verification process. This allows our team to confirm whether the funds were returned at a later stage or remain outstanding, based on the latest available data from your bank.
Once you are able to send the updated bank statement dated April 23 in PDF format to ***, we will prioritize the review with our relevant team and work towards providing you with a clear and accurate outcome as soon as possible.
We truly appreciate your continued cooperation and patience while we work to resolve this matter.
Thank you for your response and for continuing to provide the requested documents.
I understand how frustrating this must feel, especially after submitting multiple bank statements and still not seeing progress, even though the transaction shows as deducted and not reversed on your end.
To clarify, the request for the most recent bank statement is part of our verification process. This allows our team to confirm whether the funds were returned at a later stage or remain outstanding, based on the latest available data from your bank.
Once you are able to send the updated bank statement dated April 23 in PDF format to ***, we will prioritize the review with our relevant team and work towards providing you with a clear and accurate outcome as soon as possible.
We truly appreciate your continued cooperation and patience while we work to resolve this matter.
Easybet's reply24 Apr 2026, 16:55
Official
Hi Nadia,
Thank you for your response and for continuing to provide the requested documents.
I understand how frustrating this must feel, especially after submitting multiple bank statements and still not seeing progress, even though the transaction shows as deducted and not reversed on your end.
To clarify, the request for the most recent bank statement is part of our verification process. This allows our team to confirm whether the funds were returned at a later stage or remain outstanding, based on the latest available data from your bank.
Once you are able to send the updated bank statement dated April 23 in PDF format to ***, we will prioritize the review with our relevant team and work towards providing you with a clear and accurate outcome as soon as possible.
We truly appreciate your continued cooperation and patience while we work to resolve this matter.
Thank you for your response and for continuing to provide the requested documents.
I understand how frustrating this must feel, especially after submitting multiple bank statements and still not seeing progress, even though the transaction shows as deducted and not reversed on your end.
To clarify, the request for the most recent bank statement is part of our verification process. This allows our team to confirm whether the funds were returned at a later stage or remain outstanding, based on the latest available data from your bank.
Once you are able to send the updated bank statement dated April 23 in PDF format to ***, we will prioritize the review with our relevant team and work towards providing you with a clear and accurate outcome as soon as possible.
We truly appreciate your continued cooperation and patience while we work to resolve this matter.