MS
Mosa S

1 reviews | Active since Jul 2018

18 Oct 2020, 10:09

Very sad and unhappy customer

Easy stay holidays made vacations a nightmare for us as a family. We pay so much that whenever we want to book a holiday they tell us that its peek time. And when we joined we informed them that my husband is a lecturer so the only time we able to go on holiday its during school holidays which they confirmed that it won't be a problem. ever since we joined its been +- 6 years now and we have never used it even ones. We pay a management fee of +- R7000 per year monthly +- R1000 which is +-R12000 a year, and never enjoyed any benefits. When we wanted to cancel they told us that we need to pay for all points bought as per the contract then cancel, and refund will be done if those shares have been bought, meaning they going to assist us to sell those points. And whenever we enquire about the bookings they telling us that the points we have bought it is not enough we must consider buying more so we can have a better plan to enjoy. How can we keep buying something that is no value for our money, that doesn't make sense? I think I'm about to finish paying them soon, and if they don't sell or find people to buy those points it means I have lost such a huge amount of money for nothing. But only God knows, because if that was their way of corning people for their hard-earned money God will see them through. It has been so painful to tell the kids that we are unable to go on a vacation that they have enjoyed for so many years before Easy holidays rob them that happiness. I will never recommend easy holidays to anyone and hope that before they join any they have made all research about it first, so they can read these reviews.

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Replies (1)
Easy Holidays
Easy Holidays's reply19 Oct 2020, 08:16
Official
Good Day Mosa Sehloho,  we acknowledge receipt of your review and advise that a Member First consultant will be in contact with you.  

Regards, 
Easy Holidays