********l practice

On 13 Mar 2016 i logged a complaint on hello peter pertaining the wrongful debit of 10 points from my account as a result of fixing the consultant error on my booking. i was contacted and i was given assurances that the points would be credited to my profile. What would you know its now the 03 October 2017 and still im waiting for the credit and after follow up no one takes accountability- FAIL on the part of easy holidays. Management fees are payable by December each year, however easy holidays decide to debit your account on the 1st working day of October each year, which would not be a problem if you where to be invoiced prior to the debit, this way you know how much to have available.\ however it seems to be practice with them that they first just debit you without any notification.They have my number they have my email, so WHY NO CONTACT? i have requested for the passed 3 years that the debit be removed and i will settle via eft when i am invoiced as this can only be done with the service provided as per banking rules. What do you know, i have just had my bank account wiped clean with no prior notice once again. This time the debit will bounce as i do not have sufficient funds and i refuse to pay the unpaid fees or have this reflect badly on my credit ratings due to the total and utter incompetence and ******** business practice that Easy holidays seem to have become accustom to. Point of action 1) Credit my account with the 10 points as per above -due in March 2016 2)refund unpaid debit order fees which i will duely provide a bank statement reflecting charges. 3) Delete the debit order and i will settle via eft annually when an invoice has been recieved