Terrible Service. Not worth it.

My partner and I had been calling for weeks in an attempt to secure a booking for our upcoming vacation. Each day we called, we were informed that bookings for 2024 would open on a specific day, which we had no issue with. They assured us that they were noting down our details, including the dates and accommodation, and promised that everything would proceed smoothly. However, when bookings finally opened, and we made the call:

We explicitly requested a booking for 'BantryBay' on specific dates. The lady on the other end assured us that she would send our booking in for confirmation and that everything would be confirmed once we paid our 25% fee.

The following day, we received a booking confirmation for the wrong accommodation, but only after we inquired about the update. When we informed the lady that this was not what we had asked for, she stated, "Oh, sorry, this isn't available." Not once were we told that this specific accommodation was unavailable for our dates. Instead, she informed us that they had heard the recording and that the agent did mention it was available but didn't specify the dates. However, we had clearly stated the dates, and she had responded with, "Yes, perfect."

After a prolonged exchange, we found ourselves scrambling to arrange alternative accommodation. We paid a significant amount for this service, and we expected excellent service and accommodations at least on par with our previous experience. Unfortunately, we were only offered subpar options and felt practically coerced into accepting one of these unsatisfactory choices. One lady even suggested, "You can take a bus," after booking the wrong accommodation for us, which was approximately 40 minutes away from the location we requested.

Now we are stuck with subpar accommodation because we were backed into a corner. All we are asking is for you to cancel this booking without any consequences, as it represents the bare minimum of what we expected. We are willing to handle everything independently and pay in cash. The attitude and the inconvenience we've experienced from these ladies are completely unacceptable. We are now forced to make changes to our trip, incurring additional costs, all due to their errors. This is entirely unacceptable, and I expect to speak to management about this matter, but we've encountered nothing but more attitude from consultant to consultant.

We have paid a substantial amount, but we're receiving the absolute minimum, and it's both terrible and absurd. Nothing has been done correctly. When we requested to speak with the consultant who assisted us, we were told, "She's on a call; she'll call you back." This call lasted for 2-3 hours. Within that time frame, as we requested, she could have either changed or canceled the booking, which hadn't even been confirmed by the hotel.

From their perspective, it may appear that this situation is our fault and that we're causing the argument. The individuals who assisted us, Melicia Schoeman and Noluthando, are not worth bothering with.