Severe delay to cancel policy (7months now)

I have had the worst experience with easy holidays. First of all I came into being a member by winning a scratch and win in 2016. When "retrieving" my price I was ******* into a contract by a lot of false promises from the agent and never got my won holiday to Mauritius for 4 (after following it up several times there was always an excuse).

Now after 6 years and several attempts to exit the policy (which is almost as impossible as escaping from prison) I am still trapped in this policy. I have attempted several times in the past 6 years to cancel the policy and there is always an excuse, the first 6 years it was said I must pay the full amount of almost R25 000 to start cancelation procedure. I have canceled prescription in May (when the subscription was fully paid) and every month they just deduct money from my account because the cancelation is not finalized yet ( for 7 months ongoing now). In Aug it was told I must pay for the remaining financial year (which was over R2000) to end my policy and cancel subscription, which I did immediately. Now last month again, when I followed up on the cancelation, they told me I can't cancel because they need another payment. Now I'm getting irritated and frustrated because when will this end and now I keep paying for the delay that is not a fault from my side. I have to pay for a canceled policy that was done in May already.. again they deducted a payment for this month, without calling or discussing this with me. I now keep messaging Prescious (who is the person I'm dealing with the past 3 months) to give me proof that after this payment it will be finalized and done, but she keeps ignoring me.

Easy holidays are draining me now financially as well as emotionally. I have made full payments for 6 years (and some) and they are now severely delaying to cancel my subscription to a point where it feels like refusal. I just hope this does not happen to anyone else as it is really not good to do business this way.