Refusal to Cancel Membership

During December we were approached by an agent of Easy Holidays and attended their presentation and signed up to become members. We paid a deposit of R13 000 immediately and were told within 10 days we will receive our membership card and relevant details in the post.<br> <br> We waited for the membership details as we wanted to book accommmodation over February but never received it up to now.<br> <br> After some time we decided to rather cancel this membership as we are getting no joy out of Easy HOlidays. We paid a deposit but cant even make a booking as no one can supply us with our membership.<br> <br> We send emails and Asheen send us a mail with our memership number and a tracking number of the parcel, which cant be tracked. She informed us that we are not allowed to cancel as we should have done so within 5 days cooling off period. <br> <br> No credit checks were even done by Easy HOlidays to see if we can afford this monthly. When I queried the amount that were deducted from my bank account end of February I got informed I cant query it as the membership is only in my fiances name even though money gets deducted from MY bank account. <br> We want OUT of this membership as this is ******* and a BIG ****!!!