Paying for a service but not getting any benefits

On the 10th of June, my husband and I were in Camps Bay, we were approached by easy holiday promoters to enter a competition. We scratched and won a local as well as an overseas trip which we have not claimed for as yet. We were showed a presentation and convinced to signed up for easy holidays membership - which we did.

We have made the following payments to date, we have not used the services since signing up for membership and surprisingly it seems that we are not entitled to any benefits as yet because every time when I log into the online booking site, it shows that I have 0 points and shows that I have a balance of approximately R5400 on my account.

These are the payments I have made to date: 1. R 600.00 was paid on the 10th of June 2. R 4400.00 was debited on the 30th of June 3. R603.21 monthly debit from July to Date. In some instances this amount varies to up to R1400. (I can provide proof of this through my bank statement.)

We have never used easy holiday services since joining this club, but money is always being debited from our account. Please explain to me how is it possible that after several payments, we are not entitled to any benefits? we can not even book a single holiday, as we have 0 points available? Please also explain why there is a balance showing against my account, when all payments have been met as per contract?

I await your prompt feedback.