Not a Happy Client

I requested changes in debit order date since March, followed up in April and in both instances was reassured that that will be effected. Unfortunately that have not been effected,

My frustration is that every time the debit order bounces I am charged and it affects my financial profile with the bank.

On following up on telephone today I was told that this will only be effected in June. This was never stated in the emails received from them. Upon raising that the lady said she understand my frustration which does not remedy my situation .of bouncing debit orders, bank charges and my financial profile with the bank. Again it is empty promises as the have been acknowledging in their emails but not implementing

I have been a loyal client for this company and am disappointed at what has transpired. I do not deserve this kind of treatment and do not trust them anymore.