Non existent service

<p>We tried to arrange accommodation in July 2016 for our anniversary in November and were promised a call back. When we then realized a week later that no one was going to call we decided to arrange accommodation ourselves as it was passed the 4 month advance Easy Holidays reauires. When we then asked for a cancellation we were told we were under a credit agreement. Why should we pay for something we are not receiving? I then tried to phone Sindy to see if we could try use our points. I called multiple times and have still not heard anything back. I find it ridiculous that we are paying for a service we are not receiving amd can't do anything about it.</p>