Misinformed

<p>I signed this contract under the impression that after the 1st successful<br />debit order (joining fee of R5 000) going through, we can call Sally and book<br />in immediately. Debit order of R5 000 went through on the 29 February 2016. On the<br />31st of March I was debited the first premium of R1890. We called Sally<br />for the booking of Chakas Rock Chalet in Ballito end of March and which she said I<br />should call back the following week as the schools have been closed. I understood <br />that and I called again on the 5th April for booking without the list of accommodation and <br />she still said the place is fully booked. We then asked how come the place is fully <br />booked without even the list being released. She said we should’ve called earlier on <br />to check availability of which I did. We were then transferred to Raakhee who is the <br />Supervisor and she suggested Sandy Place that we didn’t like and not of our choice <br />because we made plans to go to Ballitos. The place is far from Durban and it didn’t <br />have water and we were not happy with the place. We then tried to shift the date for <br />the 15th of April and she gave us new prices and that were higher than the weekend <br />rates from the list, she told me that if I book way in advance the prices are high, she <br />didn’t tell me that when she was presenting this before I signed the contract. The <br />following day in the afternoon which was the 6 th April, they contacted us to say they <br />now have Chakas Rock available for the 8th and by that time we had already secured <br />the booking for that weekend in Mpumalanga. When told them we were not happy with the service <br />and want to cancel, they declined our cancellation.</p> <p> </p> <p>They are telling me that I was supposed to cancel the contract within 5days after signing off, which is not fair. Consumer must cancel contract anytime like insurance you can cancel anytime. Plus on the another side they need R45 000 cancellation fee. This is a ****, people they mustn't enter into this. I have forwarded my claim to NATIONAL CONSUMER COMMISSION to deal with it, but my money they won't get it @ all. </p>