Incompetance

On December 23,2015 i made an Instant( 10 points)booking for a unit at the magalies park resort.As per telecoms with Agent Tariq Chanderum, my booking was to accommodate 4 adults and 2 kids for the week of the 8-15 January 2016.The confirmation was sent to me via email on the 23rd at 10:16am shortly after the booking was made. I then responded back to tariq indicating that the dates were incorrect as it was only for a weekend and not the full week as above. He then corrected same saying it was a SYSTEM ERROR. The dates were corrected and a new confirmation provided.On the 7th January 2016, i printed out the confirmation all ready to go on holiday the following day when i noted that the unit size on the confirmation was not as discussed and was only for a 4 sleeper unit. I immediately emailed tariq and advised of the error. He called me back and i explained to him that in no way is this acceptable as this will not cover the people going. He advised that they could put in a spare mattress, this i advised was unacceptable due to privacy concerns.He later called me back on the 8th and advised that after reviewing the initial call recording they have managed to rectify the error and a 2