Easy Holidays terrible service

Terrible experience with Easy Holidays.

We signed up (29 Aug 2019) and decided to cancel the following day (30 Aug 2019). Since we were pressured and given limited information to sign-up. An sms was sent to the consultants (Abongile and Jarryd Jones) that signed us up and also an email. They did not respond and we went to their offices same day to get a signed cancellation letter. We did get it and we were assured that a cancellation email is now sent to the head office to process the deposit payment back to us. They said the process days 3 - 7 days, this was a trick to get us to relax.

After 4 days, we followed up, the consultant (Jarryd Jones) was rude the moment he heard that he is speaking with someone following up on their cancellation. He kept saying call the cancellation department at head office, to follow up. Guess what! Head office did not receive any cancellation email, lucky enough we had the cancellation letter signed by the consultant. So i sent it to the lady (Sindy) at Head office, cancellation department. She told me she will confirm receipt soon as she get the email but she never did. After two hours i called to check if she received my email, she confirmed and informed me that i will receive an update before end of day and someone who will process the refund will call to also give me an update.

I am still waiting!!!!!