Contract cancellation- Deposit refund and no communication

We had to cancel (01 May 2019) the agreement due to other family commitments that arose after signing (27 April 2019). This was done within the cooling period of the agreement. Surprisingly to date no communication has been received from EasyHolidays on whether they saw the email or not. This is despite telling one of consultants who had phoned that I cancelled. The response was a consultant will be with contact you. When am i getting my deposit refund? Would like to commend you for coming with this product, which we will not hesitate to refer relatives and colleagues.