They'll help you until the money is in the bank...

I purchased a 2023 Mitsubishi Pajero Sport from Eastvaal in May 2026. Before buying, I informed them that I would have the vehicle independently inspected. They assured me that all their vehicles go through a 101-point quality check and that if anything was found, they would assist, as that is how they do business. The independent inspection revealed that the rear shocks were leaking and needed replacement. I proceeded with the repairs (at my own cost) after being told that Eastvaal would help and that their workshop would contact me. Five months later, I have still not received any feedback, response to emails, or contact from the workshop or Eastvaal regarding the assistance they promised. Multiple follow-ups have gone unanswered from both the sales agent and branch manager. The initial sales experience was positive, but the complete lack of follow-through after the sale is disappointing. A 101-point quality check should have picked up leaking shocks, and a verbal commitment to assist should not simply disappear. If you are considering buying from Eastvaal, be aware that after-sales support and communication may not match the promises made during the sale.