KM
Kwanele M
1 reviews | Active since Jul 2024
01 Aug 2024, 10:17
Bad after sale customer service received.
I bought a car in this dealership and they delayed with registration papers until the temporal licence expired. When I was finally caught on the road by law enforcement officers, they gave me a fine of R2000. This dealership said they will sort the fine because it was their fault. They took paperwork and all my details but never got back to me until my fine had warranty issued. I have been sending emails but no one is attending to my query.
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Replies (3)0
Replies (3)
Eastvaal Motor City Witbank's replyOfficial
01 Aug 2024, 14:05Dear ,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced due to the delay in your registration papers and the subsequent fine.
We are committed to resolving this issue as a priority. Please send all relevant information, including any supporting documents and details of your fine, to both Camarine Janet Kurz at *** and Paul Griffin at ***. This will enable us to expedite the resolution process and ensure that your concerns are addressed promptly.
Thank you for your patience, and we look forward to resolving this matter to your satisfaction.
Eastvaal Motor City Witbank's reply01 Aug 2024, 14:05
Official
Dear ,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced due to the delay in your registration papers and the subsequent fine.
We are committed to resolving this issue as a priority. Please send all relevant information, including any supporting documents and details of your fine, to both Camarine Janet Kurz at *** and Paul Griffin at ***. This will enable us to expedite the resolution process and ensure that your concerns are addressed promptly.
Thank you for your patience, and we look forward to resolving this matter to your satisfaction.
KM
Kwanele M's updateReviewer Update
01 Aug 2024, 15:49Dear Eastvaal.
Why was I ignored in several emails sent to you?
Anyway, the documentation was sent to Leon and Monique on the 4th of January 2022. I have evidence that they took the paper. You can email me on Mafule****** if you are really committed to sorting this mess.
Why was I ignored in several emails sent to you?
Anyway, the documentation was sent to Leon and Monique on the 4th of January 2022. I have evidence that they took the paper. You can email me on Mafule****** if you are really committed to sorting this mess.
KM
Kwanele M's update01 Aug 2024, 15:49
Reviewer Update
Dear Eastvaal.
Why was I ignored in several emails sent to you?
Anyway, the documentation was sent to Leon and Monique on the 4th of January 2022. I have evidence that they took the paper. You can email me on Mafule****** if you are really committed to sorting this mess.
Why was I ignored in several emails sent to you?
Anyway, the documentation was sent to Leon and Monique on the 4th of January 2022. I have evidence that they took the paper. You can email me on Mafule****** if you are really committed to sorting this mess.
Eastvaal Motor City Witbank's replyOfficial
01 Aug 2024, 16:24Thank you for bringing this matter to our attention i have sent you a email . We sincerely apologize for the oversight and any inconvenience it has caused. It has only been brought to management's attention today.
To help us resolve this issue promptly, could you please send us all the evidence and documentation you have? You can email it directly to us at your earliest convenience.
Once again, we apologize for the delay and are committed to addressing this matter as quickly as possible.
Best regards,
Eastvaal Motor City Witbank's reply01 Aug 2024, 16:24
Official
Thank you for bringing this matter to our attention i have sent you a email . We sincerely apologize for the oversight and any inconvenience it has caused. It has only been brought to management's attention today.
To help us resolve this issue promptly, could you please send us all the evidence and documentation you have? You can email it directly to us at your earliest convenience.
Once again, we apologize for the delay and are committed to addressing this matter as quickly as possible.
Best regards,