JVE
Jean-Pierre Van Emmenis

1 reviews | Active since Jun 2018

07 Jun 2018, 16:05

Worst automotive service EVER!!!

I bought a second hand car from Eastvaal Motor City in Witbank, I only had is for a week when the car started to give problems. The car is there for three weeks now and they can't give me a loan car due to that all the loan cars are out every time I ask for one....every time that I make an enquiry on the progress of the car they tell me that there is another problem....I am really fed up with this bad service.

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Replies (2)
Eastvaal Motors
Eastvaal Motors's reply08 Jun 2018, 09:30
Official

Good day Jean-Pierre,

Thank you for bringing this issue to our attention. We apologise for any inconvenience called. We have escalated the matter. You will receive communication from the DP who will assist in resolving the matter.

Regards,

Eastvaal Motors

Eastvaal Motors
Eastvaal Motors's reply08 Jun 2018, 11:06
Official

Dear Jean-Pierre,

At Eastvaal Motor City, our mission is to provide our customers with only excellent customer service. That being said, our number one priority is customer service and experience that is second to none, we apologize for not living up to this standard.

We would also like to assure you that we will rectify all the issues raised and your courtesy vehicle will be ready for collection today.

Regards,

Eastvaal Motors