Very poor Parts Service

<p>Citroen C3 Picasso BN35HNGP</p> <p> </p> <p>I have had my vehicle at Citroen East Vaal motors Witbank since the 4th of November 2015 <br />to replace the faulty steering rack again (3rd rack with only 55 000km done)</p> <p>The Service from Corne Collins was fast and I paid R 6 833.52 to get the part. Danie the technician had the part 2 weeks later and installed it. The vehicle now had power steering full on at all speeds, not safe at all. Danie asked to take the vehicle to a training session in Pretoria to have 2 other Master Mechanics help diagnose the fault in the 1st week of December. An Out of the box fault was diagnosed with the part and a parts claim was to be logged. </p> <p>The East Vaal motors lady to do the claim had to be trained how to do it so another 2 weeks went by, now Mid December the claim was apparently submitted to Citroën / Peugeot SA </p> <p>I have contacted East Vaal Witbank 4 times in the last 3 weeks only to hear <br />1. Sorry Corne does not work here anymore but we will follow up and let you know - Did not happen<br />2. Sorry Derick (Workshop manager) does not work here anymore we will send you the communication to Citroen so you can add pressure from your side too - did not happen<br />3. We are waiting on Citroën / Peugeot SA. <br />4. The Latest from Herm**** who is trying to help is that a technical ticket is to be raised when they can figure out how to do that with Citroën / Peugeot SA </p> <p>I have now had no use of the car for 3 months and I can get no clear timeline on the repair and return of this vehicle. <br /><br /></p>