1 reviews | Active since Jun 2019
Suzuki Service Middelburg Mpumalanga
I have visted Suzuki middelburg service department yesterday for 29,000 km service for my Suzuki baleno.
On arriving first to the dealership which my car was first in line I only receive my car back half past 17:30 in the evening although I asked to have my car back by 16:00 It does not take 10 hours to service and to wash a car and the only reason I'm not doing it in myself it's because it has a service plan. This is also the second time this has happened and that's why I'm writing this post.
I am very disgusted on the level of service from this branch and if it was up to me I would never visit them again and I'll tell all my friends and family to never buy a car from Suzuki as after sales service sucks.
And also just for some information the wash Bay didn't even clean my car properly as they is many spots on the body and inside that I had to clean myself.
We sincerely apologize for the unpleasant experience you have recently experienced with us. Details like these are vitally important to us so we know what we can do to make it better next time. Please kindly expect communication from us because we would like to resolve this matter further.
We sincerely apologize for the unpleasant experience you have recently experienced with us. Details like these are vitally important to us so we know what we can do to make it better next time. Please kindly expect communication from us because we would like to resolve this matter further.
The manager of the branch did contact me and after talking with him, when my car is due for another service, I will be visiting them again. I write a new review then.
The manager of the branch did contact me and after talking with him, when my car is due for another service, I will be visiting them again. I write a new review then.
Thank you for the follow up feedback, we trust that you will have a better experience on your next service.
Kind Regards.
Thank you for the follow up feedback, we trust that you will have a better experience on your next service.
Kind Regards.