1 reviews | Active since Jan 2018
Renault service down the drain..
After waiting a year to buy a new car we decided to buy a new Renault Kadjar instead of a second hand Toyota Rav.. but since we recieved our now car on 21 Desember 2017 we have had nothing but trouble with our new car.. directly after we drove our new car off the showroom floor we saw that our brand new car had damage on his alloy wheels that looked like a factory fault with drop like streaks running down them.. we were assured they will be fixed or replaced.. we drove off BUT 200m from the dealer we noticed that the front aircon vents were not working.. we turned around and went straight back to the dealer.. the assured us once again it will be fixed and that we could bring the car in the following week.. . so we took the car back on the 28th Des.. by the afternoon we were informed that a very big part of the aircon unit needs to be replaced.. but it needs to be ordered from Renault Johannesburg. So we waited 2 weeks for the part to be replaced in that time we had problems with the aircon failing completely..
After 3 weeks we were informed that the part arrived and it will be installed.. after the fitment as soon as we drove out of the workshop we noted a vibrating noise coming from the dashboard.. since then we have taken the car back 3 more times for the noise to be fixed it is still not fixed.. and after the new alloy wheels was fitted the car is now giving alarms to check the tyre pressure sensor . After hearing that a part of the aircon unit needs to be replaced we said they must keep the car and either refund us completely or supply us with a new car.. but assured us everything will be fixed.. our brand new Renault Kadjar have now been back into the workshop for 7 days already.. We are extremely disappointed with the service we have been getting from Eastvaal Middelburg Renault..
