Poor service - Eastvaal Motors Middelburg

My Renault Capture started to give me aito gearbox issue in December 2019. Collected my car twice and the same issue appeared. My vehicle is with Renault Middelburg (Eastvaal Motors) since the 30th December. I was told that they don't have vehicles available and that I can only arrange a curtesy car through Renault SA after the relevant part was order plus 5 working days. The part was only ordered on the 7th January. I was informed that the part is on back order. I phoned on the 14th January and only then they started the paper work. I was informed by Renault SA on the 16th January that they are awaiting some information from Renault Middelburg. I followed up on Monday (20th January). I phoned Renault Sa customer services 4 times, hold on for 30 minutes each time, no answer. I was told by Renault Middelburg that the part is still on back order. When I was eventually phoned back by Renault SA I was told that the part was already delivered last week so poor communication at Middelburg branch as the services department and part departments don't communicate. Meantime I am sitting without a vehicle. I urgently need a curtesy vehicle to travel for work and guess what. Renault Middelburg can't arrange a curtesy vehicle on such "short notice" but they had 10 working days since the part was ordered to do so. Very poor service. I will definitely not recommend anyone to do business with them