TN
Thabo N

1 reviews | Active since Oct 2021

29 Oct 2021, 07:53

Poor service by technicians

Ford witbank on corner mandela and frans street took my car there twice for servicing only to find out they do not actually service the car my diesel filter cup was the most filthy ive ever seen on a bakkie the filter it self wasnt able to hold the diesel it self you need to even squeeze the filter to drain it i should have know something was up soon as i saw the service advisor who gave an attititude the 1st time i went there i mean she even rolled out her eyes on me just cause i refused to pay for the amount of brake pads to be installed,almost 60000 kilometres after am sitting with a damaged high pressure pump possibly with a blocked fuel rail just cause some technicians failed to do their jobs correctly you dont even wanna know how much it costs for a 3.2 litre ford ranger

0
Replies (4)
Eastvaal Motors
Eastvaal Motors's reply29 Oct 2021, 09:27
Official
Good morning Thabo

Thank you for sharing your experience with us. Please give me some time to query this matter with the branch.
I will revert back as soon as I can.

Regards
Devorah on behalf of the Eastvaal Motors family 

Eastvaal Motors
Eastvaal Motors's reply02 Nov 2021, 14:41
Official
Good Day Thabo

Thank you for your patience, according to your vehicles service profile, we serviced the vehicle according to Ford specifications. The filter was replaced last year November as specified by Ford. The diesel filter has been in use for more than 20 000 km and a year of driving. 

Please note that contaminated fuel can cause component failures. This can also be just normal wear and tear on the components that caused this failure.

Wishing you a good week.
Devorah on behalf of the Eastvaal Motors family 

TN
Thabo N's update18 Nov 2021, 08:27
Reviewer Update
how many times did i bring in my car for service to you guys and how long does a filter needs to be changed so do me a favour collect all slips from the dealership and check what am talking about
TN
Thabo N's update18 Nov 2021, 10:51
Reviewer Update
I took the car to bosch tgey tested my injectors and one of their reason they says its due to poor service history if only i could post the pictures of the fuel filter and the filter cup you will see what am talking about here poor service