Poor service at Auto Italia Middelburg secondhand dealership

I would just like to share my pathetic experience at Auto Italia's Fiat secondhand dealership. So here's the thing. A couple of months ago my mother was looking to trade her Fiat Punto in on another Punto, so we went to the Fiat dealership in Middelburg, Auto Italia. They offered us a deal, but we were not happy with it, so we decided to let it be. The some two months down the line, the salesman phones me up and asked if we were still in the market because they just recieved a couple of neat Fiat Punto's that we can have a look at. He then arranged to bring the best overall vehicle to us for a test drive. This never happened. So he phones me up again and says that we must come to them with my Mothers car, because they want to inspect it again. On wich we agreed. I asked him if all the Punto's that are available will be there for us to view, because it about 100km. from where we stay. He acknowledge that they will be there for viewing. So of we go the Saturday. When we arrived there, the salesman and the Workshop manager inspected and test drove my mothers car and they were happy with it. But unfortunately there was only one of the four Punto's available for viewing. Contrary to our conversational the previous day. This car was in an accident and not repaired well, so we were not interested in it. The he arranged to look between the remaining Punto's, (that were currently in the workshop and not available for viewing) tand send us in detail photo's of the best oneand then bring the car to us on Tuesday for viewing. So we wait anxiously. Tuesday morning he informs me that the specific vehicle is also not in good condition and asked if he must still bring it, to wich I rep**** yes. He never bothered to opened the message and I didn't hear from him again. He also never send any of the photos he promised. What a time and money wasting experience.