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Dr. S K Hlahla drskhlahla

1 reviews | Active since Apr 2022

12 Apr 2022, 08:26

Poor follow through

I am disappointed by the lack of concern on follow through after vehicle purchase with middleburg eastvaal.They are extremely efficient and on point prior purchase.You will even get a call from the manager making you feel appreciated. Once purchase is made and your vehicle is not registered after 3months,you will be left with : 1.a sales person who does not know what they are doing 2. Multiple people telling you they will call you back but NO one will call you back 3. No response to e-mail complaints 4.Essentially you will be left with the sales person who has no idea what they doing.He will constantly tell you he is trying his best but your vehicle will still not be registered Moral of the story, i will not recommend buying here unless you want your vehicle not to be registered after 3 months,and your complaints to be ignored.

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Replies (2)
Eastvaal Motors
Eastvaal Motors's reply12 Apr 2022, 10:27
Official
Dear Dr H 

Thank you for sharing your experience with us. Please give me some time to query this matter with the branch.  I will revert back as soon as I can.
 
Regards
Riana on behalf of the Eastvaal Motors family 
Eastvaal Motors
Eastvaal Motors's reply25 Apr 2022, 15:55
Official
 
Good day Dr. S K Hlahla
 
 Thank you for letting me investigate. I have spoken with the dealership where the vehicle was purchased from, they advised me that they have contacted you for the necessary paperwork to register the vehicle and you did send it. They will contact you as soon as it is done. 

Regards
Riana on behalf of the Eastvaal Motors family