Item: Eastvaal Motors
Rating: 1
Author: onkar C

Eastvaal Motors's replyOfficial

18 Sept 2018, 13:06

Good afternoon Mr Choudhary,

We acknowledge receipt of your complaint. We have escalated the matter and the DP will be in contact with you.

Kind Regards,

Eastvaal Team

Eastvaal Motors's reply18 Sept 2018, 13:06

Official

Good afternoon Mr Choudhary,

We acknowledge receipt of your complaint. We have escalated the matter and the DP will be in contact with you.

Kind Regards,

Eastvaal Team

oC

onkar C's updateReviewer Update

18 Sept 2018, 13:33

The fact still remain as it , It was an unpleasant and pathetic services after paying so much from my business . It does not end even now , Vehicle was delivered to us on 14-09 for business use and , we send the vehicle to Eastvale for 15000 servicing today at 7.30am after making proper arrangement with them but same unacceptable services , again until now 1300 hr they don't know when it can be serviced . we bought this vehicle for business use and now my business is standing due to there continuous unprofessionalism. I am extremely disappointed and frustrated !!!

oC

onkar C's update18 Sept 2018, 13:33

Reviewer Update

The fact still remain as it , It was an unpleasant and pathetic services after paying so much from my business . It does not end even now , Vehicle was delivered to us on 14-09 for business use and , we send the vehicle to Eastvale for 15000 servicing today at 7.30am after making proper arrangement with them but same unacceptable services , again until now 1300 hr they don't know when it can be serviced . we bought this vehicle for business use and now my business is standing due to there continuous unprofessionalism. I am extremely disappointed and frustrated !!!

Eastvaal Motors's replyOfficial

18 Sept 2018, 16:04

Response from our Eastvaal Motor City Pre-Owned Department

Unfortunately delivery was rushed as you, our valued customer needed the bakkie urgently , it was delivered on Friday 14/09/2018 as the rubberizing was not completed on Thursday.

The service plan was and is still active ( this was communicated to you). The service would have been carried out before delivery but you were in a rush.

When the bakkie came back Today it was booked in to workshop this morning. Workshop could not do the service until authorisation was confirmed by Liquid capital.

You were informed about the delay at 12:30 today by Percy.

We will supply you with a service book and the printout of the service history when service is completed.

Regarding the cleanliness of the bakkie:

Our Sales Manager inspected the bakkie before delivery and it was clean , and it will be cleaned again when vehicle is collected today.

We apologise for an inconvenience caused as we constantly thrive to offer the best possible service to you as our valued customer.

Eastvaal Motors's reply18 Sept 2018, 16:04

Official

Response from our Eastvaal Motor City Pre-Owned Department

Unfortunately delivery was rushed as you, our valued customer needed the bakkie urgently , it was delivered on Friday 14/09/2018 as the rubberizing was not completed on Thursday.

The service plan was and is still active ( this was communicated to you). The service would have been carried out before delivery but you were in a rush.

When the bakkie came back Today it was booked in to workshop this morning. Workshop could not do the service until authorisation was confirmed by Liquid capital.

You were informed about the delay at 12:30 today by Percy.

We will supply you with a service book and the printout of the service history when service is completed.

Regarding the cleanliness of the bakkie:

Our Sales Manager inspected the bakkie before delivery and it was clean , and it will be cleaned again when vehicle is collected today.

We apologise for an inconvenience caused as we constantly thrive to offer the best possible service to you as our valued customer.

oC

onkar C's updateReviewer Update

18 Sept 2018, 16:20

Its disappointing that you are blaming me for rushing the things whish supposed to be done in any case by a standard dealer. How is it my fault that you have not done servicing prior to delivery but told us its done - False information !! I can see its waste of time of even telling you what we show when it was delivered - It was extremely dirty inside .. As a customer when I booked vehicle for servicing then no one told us there is further liquid capital authorization needed , if that was the case then why you told me to bring my business vehicle at 7.00am. .. We could have arranged for other day and use the vehicle for business if there is preapproval required. When ever I ask a question about any services then answer from your sales executive is " I DONT KNOW" .. This kind of service is consider to be pathetic and now this defensive approach instead of correcting your mistakes and learn from it is another level of disaster in customer services.

oC

onkar C's update18 Sept 2018, 16:20

Reviewer Update

Its disappointing that you are blaming me for rushing the things whish supposed to be done in any case by a standard dealer. How is it my fault that you have not done servicing prior to delivery but told us its done - False information !! I can see its waste of time of even telling you what we show when it was delivered - It was extremely dirty inside .. As a customer when I booked vehicle for servicing then no one told us there is further liquid capital authorization needed , if that was the case then why you told me to bring my business vehicle at 7.00am. .. We could have arranged for other day and use the vehicle for business if there is preapproval required. When ever I ask a question about any services then answer from your sales executive is " I DONT KNOW" .. This kind of service is consider to be pathetic and now this defensive approach instead of correcting your mistakes and learn from it is another level of disaster in customer services.

Eastvaal Motors's replyOfficial

18 Sept 2018, 16:57

Mr Choudhary,

We are not saying you are to blame. We take full responsibility for the kind of service delivery that was offered to you. Our CRM will be in contact with you to try and rectify the unfortunate events that took place.

We again apologise for the inconvenience caused.

Eastvaal Motors's reply18 Sept 2018, 16:57

Official

Mr Choudhary,

We are not saying you are to blame. We take full responsibility for the kind of service delivery that was offered to you. Our CRM will be in contact with you to try and rectify the unfortunate events that took place.

We again apologise for the inconvenience caused.

oC

onkar C's updateReviewer Update

10 Oct 2018, 12:18

My nightmare transaction is not over yet with eastvall motor , Eastvall is responsible to sell the vehicle which is road worthy but this vehicle even failed road worthiness 2 weeks ago due to unsafe bad quality tyres and sales parson keeps promising about new tyres from past weeks and taking vehicle again for road worthiness . This promises never materialized and causing us to drive the vehicle in our business which is not safe. I am taking this matter to consumer protection law and KIA directly. We can not accept this kind of services after paying in full our hard earned funds.

oC

onkar C's update10 Oct 2018, 12:18

Reviewer Update

My nightmare transaction is not over yet with eastvall motor , Eastvall is responsible to sell the vehicle which is road worthy but this vehicle even failed road worthiness 2 weeks ago due to unsafe bad quality tyres and sales parson keeps promising about new tyres from past weeks and taking vehicle again for road worthiness . This promises never materialized and causing us to drive the vehicle in our business which is not safe. I am taking this matter to consumer protection law and KIA directly. We can not accept this kind of services after paying in full our hard earned funds.

Pathetic Customer Service from Eastvall Motor Witbank