CJvV
Corne Jansen van Vuuren
1 reviews | Active since Jan 2017
16 Aug 2019, 12:43
Patetic service!!!!
My husband gave his bakkie in at Eastvaal Ford to fix a problem that occurred after Eastvaal Ford work on the bakkie from the 8 till 13 Augustus. My husband paid the full amount of R18000 already. Apparently they need to get a warranty claim approved before they can proceed with the repair. The bakkie is standing with them from 14 Augustus. Yesterday Mavis told my husband that the claim has been approved, today she phoned hom again just to let him know they are still waiting for the claim to be approved. This is the 2nd weekend that we'll be without a car a we booked a trip BUT without a car!!!!!!
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Corne Jansen van Vuuren's updateReviewer Update
16 Aug 2019, 17:01My husband misunderstood Mavis's first message and thought he heard she it's approved while Mavis was still awaiting approval. We have listened to the voice recordings and it's our fault for the misunderstanding.
Ford Middelburg is dragging in repairing the vehicle and still it's an inconvenience to us.
Ford Middelburg is dragging in repairing the vehicle and still it's an inconvenience to us.
CJvV
Corne Jansen van Vuuren's update16 Aug 2019, 17:01
Reviewer Update
My husband misunderstood Mavis's first message and thought he heard she it's approved while Mavis was still awaiting approval. We have listened to the voice recordings and it's our fault for the misunderstanding.
Ford Middelburg is dragging in repairing the vehicle and still it's an inconvenience to us.
Ford Middelburg is dragging in repairing the vehicle and still it's an inconvenience to us.