Non existencing "excellent Client Service"!

I honestly don't know if we just have bad luck or the Client service is just non existence after the vehicles.

First our Bumper gets hacked up on our brand new Mazda while installing the hook, with the rudest Mechanic. Now a year after i bought my ford Figo second hand we find out they never changed the ownership of the Moter cycle i traded in from my husband's name to the new owner, had made numerous calls and zero feedback. Plus parts department has "put in a claim" toe fix my aircon and also have not received any feedback. Last Month i had to sit there until after 1 on a Friday because someone put my request for a service in "Wrong"! This is frustrating beyond words as our Family has always exclusively bought cars from Eastvaal... at this Moment i wish i took my business elsewhere. Only Friendly and helpful person is the Tannie at reception.