No Service from the Servicing team

Car has been with them now going 3weeks. Every time it is a battle getting info out of them. not keeping me up to date on what is happening and giving me a peace of paper with nr's on it when I have asked for a full Quotation on the repairs. VERY VERY bad service. and I would still have to wait for another 2 weeks for parts from France as they don't have it. and also the curtsy car promised to me by Johan was never given to me. This is properly the worst service I have ever received from them and really unacceptable.