NEVER IN MY LIFE AGAIN! UNACCEPTABLE

<p>Good day,</p> <p><br />I am really unhappy with the service I received at Eastvaal Ford, Secunda dealership.</p> <p><br />I made a booking on the 25th of April for the 20 000km service. I specified that I had to get the car by the latest 11h30 / 12h00. The lady also asked me to be there by at least 07h00 on the 28th of April, because the earlier I'm there, the earlier I will be helped. I kept my end of the arrangement and was already there at 06h15.<br />When I phoned at 10h45 to enquire if the car is close to done, the lady said she will find out and phone me back. Also she informed me that there is a delay due to them only having 2 technicians working (not my problem)<br />At 11h00 I still had no answer. I phoned again and the lady was not at her desk, another lady answered the phone and she said will ask her to phone me as soon as she is back.<br />By 11h20 still no answer. I then phoned the dealer principle Johan, and he was kind enough to help me. Within 5 minutes he phoned me back and assured me that the car will be out and done within the next 20 / 25 minutes.</p> <p><br />In further, please ensure when a customer makes a request with a booking you take note of it. Also ensure that your staff handling your enquiries is are competent to do so. It is extremely frustrating to phone and no one can give you an answer.<br />It is very rude to tell a customer that you will phone them back with an answer, and that the promise is not fulfilled. That shows you are not committed to quality customer service.</p>