******. ******* me into paying for service that was not done. I need my money

This is not the first time I receive bad service from Middelburg Eastvaal motors and it is certainly the last time because I won’t be taking my car there ever again. I had an unfortunate experience with Eastvaal Motors Ford when I took my car in for a wiper switch issue. I arrived at 8:30 am, and by 11:45 am, they informed me replacing the will cost would be R2300. I agreed to the quote and also asked the consultant to check the radio and window switch for potential repairs, for which I expected a separate quote and she said they will check for me and send me a quote. When I returned at 4 pm to pick up my car, I was surprised to find that nothing had been done. They assured me that the work would be completed by 11 am the next day. As promised, I arrived at 11 am and paid R2300 for fixing the wiper switch. Strangely, when I started the car I noticed that the wipers are still not working. I asked the consultant and she said it was not fixed because they are still running diagnostic test. I asked how come because the quote for R2300 that I received was to replace the switch. After back and forth she sent me to the manager.

To my disbelief, the manager attempted to mislead me, claiming that the R2300 was solely for diagnostic purposes. Yet, the initial quote clearly stated that it covered the cost of fixing the wipers. The manager then promised to refund me back my money. To this day, I have not received an apology from the manager nor my refund. I need my money so I can go fix my car somewhere.

This experience left me feeling taken advantage of, and I am now seeking a refund so that I can have my wipers fixed elsewhere. I expected a reputable service from Eastvaal Motors Ford, but unfortunately, my trust was misplaced. Their failure to fulfill their promises and the lack of transparency regarding the charges has left me greatly disappointed. I hope to resolve this matter promptly and fairly so that I can find a reliable solution for my car issues.