Incompetend sevice

07/07/2017 orderd a key card for a Renault Cleo and paid it in full.2 weeks later i was contacted and said the card arrived.I drove to Bethal from Secunda just to hear i must come back the next day.When i arrived the Byron Nagel supp**** the service people with the key card only to hear the service centre saying they cant programme only 1 card i must purchase a 2nd one for another R4779.I left because it can be seen that the service department dont know what they are talking about, they seem to be incompetend.On the 23/08/2017 was contacted by the same service department and said i must bring the car in they will programe my keycard now and i dont need to buy a 2nd one.I drove all the way from Boksburg to Bethal.As they wanted to start ,they saw that they havent yet recieved the card that they said in July they have recieved it.Again i left and the parts manager told me he will keep me updated on a daily basis where the card is.2 weeks later still nothing heard .Eastvaal Renault Bethal has proven that from parts department to services there are not competend people and these are the people that you dont want near your vehicle.PLEASE THINK TWICE BEFORE LETTING YOUR RENAULT BE SERVICED AT EASTVAAL MOTORS BETHAL.