EV
Eugene V

1 reviews | Active since May 2013

19 Aug 2016, 20:35

Incompetence

<p>I recently took my vehicle to eastvaal ford in Witbank to have certain problems that im experiencing with it, fixed. My car was there for 2 full days. Not once during that two days was i contacted to inform me of solutions or progress on the repair. I constantly had to phone them and only then would i get a call back with vague answers. After the second day i was advised that i can come and collect my car. As the car was pulled up to me i could immediately hear that one of the problems i brought it there for, was not fixed. I questioned this and was told that its suppose to be like that. I disagreed with the gentleman. They then started running around to check it out. I was then told that they needed to order a part and that they would phone me to bring the car back once the part arrived. I accepted this and drove off. Then i realised that the other problem i took the car there for was also not fixed! Back i went to the dealership, had 3 people talking to me, all three with different stories. Obviously that place lacks in communication. Not one of the problems i took my car there for was fixed. Its been standing there for two days?! Never have i ever experienced such a lack of proffesionalism or incompetence! I was furious with no straight answers from anyone!!!! A huge shame to Eastvaal Ford Witbank! You surely will never get any refferals nor positive word of mouth comments from me. </p>

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