Highly Disappointed @ Renault Witbank

<p>I app**** to purchase the Renault Kwid in December 2016. I got approved and after the approval was done, I was more forced to take the deal at the end than to have more time to think of it, as the sales rep really wanted to close this deal before month end.</p> <p> </p> <p>On the day to have a test drive with one of the Renault Kwid’s – I asked the sales person what the deference was between the expression and the Dynamic was. The only difference between the Dynamic and the Expression, the sales person told me, was that the Dynamic has a Touch screen radio and the colour difference on the Rims.</p> <p> </p> <p>(with this info, trusting the sales person- my attention was not on the Dynamic)</p> <p> </p> <p>I went on to purchase the Expression under false info given to Me by the sales person. On the 24th of December they requested if I can go and sign the contract, not aware I will be taking the car the same day. I signed the contract & could take the Car. I then said I will not be taking the Car now as it will then fall under a 2016 model and not a 2017 model. The sales person assisting (Nicola) and the lady doing the contract (Danielle), promises the Car will only be registered in 2017 and not 2016.</p> <p>This was the only reason I took the Car the same day. </p> <p> </p> <p>After I received my number plates – to add this, no one contacted me when the number plates will be available. I noticed the expiry date was the next day of my visit, and assisted they should get this in order as I will not be paying any fines. After I received my number plates, I noticed on my registration docs that my Address is under a postal address, that’s got nothing to do with Me. (incorrect address / Postal Address)</p> <p>I went to the offices at Renualt, and spoke to Nicola where I showed Her that my postal address was incorrect. We had to wait for the manager Dale to assist. After I waited I started walking around and notice the Dynamic standing there and looked inside.</p> <p>I then notice there are fanes/ aircon towards the feet (the Expression does not have that!), then I noticed the following extras,</p> <p> </p> <p>Touch Screen Radio<br />GPS<br />Extra clove compartment<br />Fans at the feet (aircon) ------ When We went for the test drive in the Expression, I told Tumelo one thing I hate about the car is, no fans at the feet and I like the fans by my feet. (not once did He mention the Dynamic has it).<br />Fog Lights<br />Different colour Rims<br />After I saw this, Dale arrived- We spoke about my address (Dale himself told Me, I need to go to the traffic department to change it myself) How is it, I need to go do this myself as this was not my wrong doing???</p> <p> </p> <p>I then told Dale the Expression has more extras as the info given to Me from Tumelo, this is where Dale told Me himself, he did not know about the fans to the feet himself. After this, I requested I do not want the Expression, I would like the Dynamic, and I will pay the R10 000.00 difference to have the Car that will suite me best. My Kilo’s on my Car was less than 2000 by then.</p> <p>Dale said He will contact Me.</p> <p> </p> <p>After waiting and waiting, still nothing happened. No contact from Tumelo or Dale.</p> <p> </p> <p>After being fed Up, I decided to stop by Renault after work. The same day- people from the insurance company contacted me, stating my car was a 2016 model and not a 2017 model.</p> <p>After work I stopped by Renault and as I walked in, I noticed Tumelo and the lady doing the contract (Danielle) sitting in Her office. I walked in, not once did Tumelo look at Me or greeted Me. I asked if my car is a 2016 model or 2017 model, I was promised my Car is a 2017 model. I requested for proof, still arguing with Me that my car is a 2017 model, Danielle found a document and look at Tumelo- telling Him, They did register it as a 2016 Model.</p> <p>I looked at both of them, telling them they will hear from me.</p> <p>After I walked out, I decided to go to Nicola, where Nicola promised she did not send my docs in as a 2016 model and waited to make sure it only gets registered in 2017. We both walked up, for Nicola to see if it’s true. I got promised Nicola will contact me the next day.</p> <p>Dale contacted me a only a week after and said they are still waiting for feedback. I have still not received any feedback.</p> <p> </p> <p>Well while still waiting for feedback, I have been there a couple of times asking to be helped to have the Dynamic and not the Expression. Dale contacted me 03 March 2017 and said they will only give Me a R100 000.00 for my car. I’m not happy with this. My car is over 6000 miles and I have been complaining and no assistance was giving to me about any of my complaints where I only had 2000 miles on.</p> <p> </p> <p> </p> <p>I am not happy at all, not with having the Expression and not for being forces in the first place, to end up with a 20016 model.</p> <p> </p> <p>I will really appreciate if I you can assist.</p> <p> </p> <p>Kind Regards,</p> <p>Nicole</p> <p> ********** </p>