HL
Hayden L

1 reviews | Active since Feb 2024

07 May 2024, 19:20

Great Client Service is eveything

Great service is a product of a businesses people. Bertus who sold me my vehicle is world class.

It was an admin intensive sale; I stay in Johannesburg and I choose to finance in a very particular manner. Bertus went above and beyond to make the process as easy as possible. I never even visited the dealership in person.

There was a minor hiccup with the vehicle when it arrived and Bertus owned it, resolved it and communicated professionally with me the entire time. A true measure of service is how people handle these unexpected hiccups.

I am super happy with my car and can not applaud the passion, professionalism and just damn good nature of Bertus.

I realise that many people helped with this and supported him. Thanks to all of you as well. Great Team.

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Replies (1)
Eastvaal Motors
Eastvaal Motors's reply08 May 2024, 08:15
Official
"Wow, thank you so much for taking the time to share your incredible experience with Bertus and the team! We're thrilled to hear that Bertus went above and beyond to make the process smooth and easy for you, even from a distance. His dedication to customer service and ability to handle any issues that arose is truly impressive. We're grateful for customers like you who appreciate the hard work and passion of our team members. We'll be sure to pass on your kind words to Bertus and the rest of the team - thank you again for your praise and for choosing us for your vehicle purchase!"