Ford Ranger Wildtrak 3.0D V6 - suspension defect, no response from Eastvaal Middelburg

• On or about 20 May 2025, I purchased a brand new Ford Ranger 3.0D V6 WildTrak AWD A/T D/C P/U from Ford Motors, Middelburg (Mpumalanga, South Africa). • This vehicle is a new vehicle, with 45km on the odometer when purchased. • The Vehicle was not misused and was only used for town travel • On or about the beginning of September 2025, I noticed a bad ‘knock’ sound from underneath the bakkie. I inspected the bakkie and could not determine a cause. • On 8 September 2025, I took the bakkie to the service department of Eastvaal Ford, Middelburg to complain about the sound. The workshop manager accompanied me for a test drive and the sound was very bad. Ford booked the bakkie in to the service department for further investigation at around 8:30 on 8 September 2025. • I visited Eastvaal Ford later that same day as I had received no communication regarding the vehicle. I was shown a schematic diagram of the bakkie suspension, upon which the workshop manager informed me that there is a problem with the suspension and it would need to be completely replaced. I was also informed that the issue will be reported to Ford Engineers from Pretoria who will come and inspect the vehicle on Tuesday 9 September. • I have tried to contact the Dealer Principal and left numerous messages, none of which have been returned to date. I have also attempted to contact the workshop manager but she could not be reached. • Eastvaal Ford issued me with a loan vehicle which I am currently using for transport. • I have contacted Ford Customer Relations due to the fact that I have received zero support from the local Eastvaal branch. My reference number is ***. I was informed that the bakkie shows on the system and that I would be contacted with feedback. • I have grave concerns about the seriousness of this defect, as I was informed that the suspension of the bakkie is defective. • My legal representative contacted the Dealer Principal of Eastvaal Ford on 11 September to explain that my complaints and concerns have not been answered. • I again contacted Ford Customer Services on 15 September, reference *** and as yet have not received any feedback.