Failure to complete work assignment

Good Day. My Car A Kia Optima has been at (Eastvaal Motors) from 02/11/2015.Sent it in for a warranty related matter Monday the 16th I tried contacting Kia workshop and Warranty (2 Different departments to request them to please remove my car from outside the workshop as it is hailing (that is 11 metres from from the workshops garage door and please push it inside, Tried 3 times nobody answered.<br> i Found that it has been outside and many of all the cars that just came in that day was all parked inside... I requested that they move my car into the workshop (as already requested multiple times.matter came down to me having to use my own insurance as they claim no responsibility whatsoever.Meaning that I lose my 3 year no claim bonus. On the warranty related matter I am still waiting for my engine to get fixed, after almost 7 weeks they reported to me this morning that the wrong oil pump has been ordered so they cannot assemble my engine (as already received the parts almost 3 weeks ago), and its going to take another 14 working days to get the part Meaning that I will only get my car back in 2016? I am leaving for capetown 12/12/2015, due to tardiness I am delayed.<br> <br> Regards<br> Jaco