1 reviews | Active since Apr 2021
Eastvaal Nissan Witbank - Pathetic service
Purchased my car 6 Jan 2021, without receiving the license and spare key. Following up weekly after that, with no update from Eastvaal's side to me. Phoned the Sales rep 26 Feb to confirm if he has the spare key and my license so I can collect 27 Feb to which he agreed.
On arrival 27 Feb I had to wait 30 minutes just to find out that the spare key is still missing. Driving 100km for a mistake from their side.
Again no communication from their side. Calling Eastvaal 5 March, 17 April, 29 April, 11 May with empty promises and lots of excuses from their side every time
I sent a mail on 6 April where the Manager confirm to collect my car the next week. Which never happened E-mailed again 15 April, 21 April, 28 April, 5 May, 6 May, 10 May
Manager confirmed to collect the car 19 May for three days in order to set up the new spare key. I received my car back after SEVEN days WITHOUT the spare key (25 May)
Collected the car again 3 June 2021. This time with the key, but still not set up on the car.
Exactly 5 months after the purchase still without a spare key. Absolute pathetic service from Eastvaal Nissan
Thank you for your feedback and bringing this matter to our attention.
As mentioned on the phone, we will investigate this matter with the branch and revert back.
Thank you for your feedback and bringing this matter to our attention.
As mentioned on the phone, we will investigate this matter with the branch and revert back.
Thank you, for giving us the time to investigate and for providing the additional required information.
I am sorry that the matter took so long to resolved but was happy to hear that the spare key was coded and delivered to you Monday afternoon still.
Please accept our sincerest apologies for the inconvenience caused due to the delays. Should you require any further assist please do not hesitate to contact me directly.
Wishing you many KM of safe driving.
Devorah on behalf on the Eastvaal Motors Family
Thank you, for giving us the time to investigate and for providing the additional required information.
I am sorry that the matter took so long to resolved but was happy to hear that the spare key was coded and delivered to you Monday afternoon still.
Please accept our sincerest apologies for the inconvenience caused due to the delays. Should you require any further assist please do not hesitate to contact me directly.
Wishing you many KM of safe driving.
Devorah on behalf on the Eastvaal Motors Family