EastVaal Motors Misrepresentation case

Item: Eastvaal Motors
Rating: 1
Author: Zikhona P

I am deeply disappointed and distressed by my experience with Eastvaal Motors Witbank.

I purchased a Renault Triber that was explicitly represented to me as a 2026 demo model with 150km mileage. I am based in Cape Town, and the transaction was conducted remotely.

Upon delivery, I was shocked to discover that the vehicle delivered had approximately 14,800km on the odometer. This was a material and fundamental misrepresentation of the product sold to me.

I immediately contacted the salesperson, whose response showed no surprise. On 10 January, I formally notified both the dealership and the financing bank that I was rejecting the vehicle in terms of the Consumer Protection Act (CPA).

To date:

The dealership has failed to collect the misrepresented vehicle

I have not received registration papers

The vehicle is not registered in my name

I am being expected to make payments for a vehicle I lawfully rejected

This situation has caused significant stress and emotional distress. I believe my physical distance from the dealership and the fact that I am a woman contributed to how casually my rights have been disregarded.

I am still seeking:

Immediate collection of the vehicle

Cancellation of the finance agreement

Written confirmation that my credit profile will not be affected

Helpful (0)

Replies (2)

Eastvaal Motors's replyOfficial

27 Jan 2026, 10:16

Good day Zikhona

We sincerely apologise that this was your experience with us. Thank you for bringing it to our attention as it is at the heart of our values to ensure that you our client is satisfied at all times.
This matter will be escalated to the relevant personnel, who will get in touch with you to further resolve this issue.

Eastvaal Motors's reply27 Jan 2026, 10:16

Official

Zikhona P's updateReviewer Update

27 Jan 2026, 10:35

I note that HelloPeter has indicated that the dealership has responded. I sincerely hope this translates into meaningful engagement, as both Jaco (Manager) and Thulani have thus far failed to respond to my emails.

Further to this, I have since discovered that the dealership was blocked on eNaTIS from registering the vehicle on the 21 January 2026, which raises serious concerns regarding their subsequent attempts to proceed as though registration was possible. It is ******** for the dealership to attempt to register the vehicle in my name while disregarding my clearly communicated decision to discontinue with this sale, in line with my consumer rights. Two weeks have already elapsed without resolution. Should this matter not be resolved urgently, I will have no option but to share my experience on all relevant platforms to caution other consumers particularly women and buyers purchasing from a different province about my experience with this dealership.

Zikhona P's update27 Jan 2026, 10:35

Reviewer Update