Eastvaal Michelle Needs Firing

Here we go again! Months into purchasing a pre-owned Mazda 3 from this pathetic dealership and only having driven it for two of those months as it's been sitting at the dealership due to the multiple issues that the vehicle was delivered with despite the initial agreement on the R200 000 price tag only if they fix some dents and other cosmetic issues. These were never fixed as stated in my last couple of reviews about this very matter.

The vehicle was finally collected on December 13th, 2021 and I was handed a Picanto as a courtesy car. I had to painfully request updates from Christiaan Pretorius during that whole time. Christiaan went on to leave the dealership and handover the damage to Chantelle who's been doing her best to patch the holes in this botched transaction.

Today I received the vehicle back after numerous calls with Chantelle regarding getting the vehicle back. I specifically stated a couple of times on our phonecalls that she ensures everything is done correctly and not rush the job, also stating that all I request is that she communicates as needed and manages expectations but not to rush in order to avoid further conflict. The car arrived with less than half of the issues resolved. Issues I stated in detail via email and discussed Via phonecall the issues again with the dealership for clarity. Even worse the car's interior was beyond filthy, the seats look like they were removed and placed in a dusty warehouse this whole month and a half they've had the car. Not forgetting that initially I had to pay for my own valet after they delivered the car dirty and smelling of dog poo. I was promised a reimbur*****t for that valet, of which I sent a receipt of payment to the dealership and three months later still not refunded, today the car's interior is worse than before.

The dealership goes on to claim that they thought I desperately needed my car and Chantelle and Michelle confess to not having checked the car before it left the dealership today.

I insisted over the phone that the driver Victor Sibanyoni returns the car and they fix everything as agreed on. Michelle, the manager, proceeds to commit to picking up the vehicle again on Friday , Jan 28th, 2022 to fix the issues. Rightfully so I mistrust the commitment after previous conflicts. She insists it'll be in writing. When I refuse - saying the dealership has never honoured anything in writing, she loses her temper, shouts at me over the phone, threatening to send another driver to pick up both cars and cancel the deal and leave me with my issues - she says. She goes on to lie that the courtesy car has been sold and they need it urgently. When I tell her that that's not my problem she screams even louder telling me my car is not their problem too and in fact she's definitely canceling the sale. She rudely hangs up while I'm talking to her with valid concerns based on past experience with the dealership.

I sent my sister to the dealership seeing that she's closer in proximity to them. Chantelle confesses to her that they actually do not have a courtesy car for me on Friday which tells me that they **** as I suspected.

To recap, the initial salesman, Sonnyboy, lost his job to this deal. He resigned due to mistreatment and frustration and was told to leave immediately when he had asked to serve his 30 day notice. Above all that, management withheld 3 month's worth of his monthly Spar voucher incentives (approx. R6000) and told him he will only receive them once he gets me to delete my Hello Peter reviews. I never deleted them and he still hasn't received his vouchers, I believe. Worst of all, his white manager, Christiaan never suffered the same consequences. Typical!

Other staff members who have decided to disclose information to me, further informed me that actually my car keys were lost for some time in December and that might be why it took so long to fix issues and, once I started asking for updates they rushed the job after all the time lost when the keys were lost. This was never communicated to me and is only being revealed because Michelle has a toxic and abusive relationship with her colleagues that they go behind her back to customers. That's how unprofessional this woman is.

Michelle went on to threaten that she can do whatever she wants to do with "her car" that I am paying the bank for. Even the legal knowledge is lacking clearly. I want this car collected and returned to me by Monday Jan 31st, 2022 and Michelle face a disciplinary hearing or I will deal with her myself for her rudeness.