Disappointed with the service i am receiving

To whom it may concern:

I am having problems with the above company i bought a Mercedes in February 2020 and the bunet of the car was not properly sprayed i therefore showed it to the sales Lady Olga and the Manager who has now left the company. The Manager and Olga promised me that i will re-book the car and i just need to call a day before my arrival then they will organise the a loan car for me because they will need about 2 days. I therefore went in March 2020 and the car was booked for me but unfortunately due to COVID-19 i had to return the car, i was then told that i will be sorted out as soon as COVID-19 gets better. Today (15/09/2020) i called and spoke to Chantall and Chris it seems like they are manager who then told me that i will not get the loan car what i am asking them is how should i get home from Witbank to Heidelberg if they are not willing to give me a loan car.

I would like Management to intervene as i am sending this massage filled with lots of dismay.