BEWARE OF AUTO ITALIA MIDDELBURG PART OF EASTVAAL GROUP MPUMALANGA SOUTH AFRICA

Im left traumatized after the whole ordeal with these people, this is Auto Italia Middelburg part op the Eastvaal Group, Im situated in Standerton and all conversations happened via Whats App, I was interested in a Mahindra XUV 300 W8 TDI, so the process started with me sending pictures of my car and them giving me an offer on my car of R95 000 now i drive a 2011 Kia Sportage petrol, so these people never asked me what is wrong with my car or anything, they proceeded with the deal with this offer of 95000, then they brought the car so i can do a test drive with it first the manager Konrad, would bring it through himself then he tells me Maria will bring it and then again Chanelsa, so she came on 21.01.2025 to bring me the car, i proceeded to test drive, I left my car keys with this Chanelsa. Afterwards i told them we can proceed with the car deal, we continued to sign the icontract online, they made me do the insurance for the car there and then wich i did, insurance asked for a pro rata payment which was deducted, so they left the xuv with me and took my car back to the car dealer, later that same day I get a very upsetting message from this Konrad, asking me if i know my windows are not working, I then said yes i am aware we just never had a conversation about the faults of my car. so he said hell come back to me the following day, at the same time i also conducted my own investigation about the repair record of this car with Mahindra SA themselves they said they could see there was a actuater that needed replacement but on their side they could not see if the part was replaced or not, i then proceeded to call Witbank Mahindra the lady at the service department could not give me any information on the actuater but told me there is still a open capaign on the warranty of work that still needed to be done on the car - Chanelsa tells me theres nothing, the service book of the car was not stamped either, the dealer assured me that the service was done and will make sure the book is stamped before it gets delivered, it came here unstamped Chanelsa said someone from Witbank will come to stamp the book - which i found very unsetling. Next day 22.01.2025 i asked them whats going on with the deal I waited untill 12:00 then asked Konrad, he then proceeded to send me a whole list of whats wrong with my car, including that the clutch needs repair and my bluetooth and usb is not working and my front window will need replacement becuase of a chip mark not even a crack, now bear in mind never had a conversation with this man about the problems of my car and never once was it mentioned from any of these people that my car will first be inspected, so after he gave me all my faults on my car he then proceeded to tell me they will no longer be able to give 95000 for my car but 65000, this is after i signed the contract and took posession of the new "used" car. So this car i was buying also was far from perfect so the boot mat was in very bad condition it had 2 chip marks on the window, and the boot does not lock, i brought it under their attention and told them that if my car is not raodworthy because of the chip on the window then they are also selling a car that should not have passed the roadworthy tests and this shows me they have double standards. Later in the afternoon around 15:00 i proceeded to speak to the dealer principle Paul Longera, he gave me the same story, but told me he will call me back after his meeting or early the next day, HE NEVER DID! Chanelsa phoned me very arrogantly the following morning 23.01.2025 telling me the actuator was not faulty but something to the effect of the car hit a pothole and because of this there was things that needed repair but it was repaired, but nothing is given in writing only words, they then gave me a new deal on the amount WE BUY CARS will give me for my car, which is 75000, so they wanted me to pay a whole year longer the initial deal was 72 months but now it would be 84 and my installment will be more as well. I asked them about the windscreen and the bood mat, they only agreed on replacing the bootmat but not the windscreen. So this means i will be driving a unroadworthy car according to their 101 checks how did this car pass the roadworthy test???????? They then said they want to cancel the deal, now something i also were NEVER told - the contract can be cancelled withing 7 days - Wow!!! After this news they said they were on the way with my car. I then went ahead to see if i can speak to someone within Easvaal Group like the CEO, so i called eastvaal secunda, they were very helpfull the guy there Phillip told me he would escalate it but then afther my innitial conversation i called them again to tell them these people are bringing back my car and that they lost a good paying customer and a deal. So eventually i got contacted by Jaco Taljaard, he told me hes one of the shareholders/directors, i gave him my story, he told me i must not take back my car or give back the old car, he also asked if he replaced the window and bootmat will i be happy i told him yes, he said he would go the the branch have meeting with these people, because they were wrong and they will have to pay the shortfall of my car becuase they handled the whole deal wrong, i waited almost the whole day to get feedback around 16:30 the afternoon, Jaco Taljaard phones me back stating that he thinks we must cancel the deal because there are too much problems on the xuv 300 they were selling me.

Now at this time i'm at my wits end and had cried my eyes out needed medical attention because of all the stress. I feel defeated today 24.01.2025 as i feel these people got away with ******, and they only got a slap if any on the hands, - and i thought when you sign for a deal that its binding - apparently not. I am a woman all alone and they think they can mess with me. How many other unsuspecting people will go through what i just did but with them it will only be far too late! I have NO TRUST in any of these people anymore and i am NOT going to allow these people to hurt anyone else like they did me as im typing this message 24.01.2025 09:58 my car is on the way from this bad people hopefully in one piece. EASTVAAL will never ever see me again, if this is how you allow your staff that You appoint to treat people and let them get away with it then you have no integrity whatsoever. I really sincerely hope this message will reach the CEO OF EASTVAAL GROUP!!!!!