MD
Mpho D

1 reviews | Active since Dec 2013

10 Apr 2024, 05:35

Bad service and ridiculous policies to oppress clients

I brought a bakkie for rear brake pads change, my bakkie while it's still in their workshop when I reverse there was a warning that my rear brake assist is not available and the bakkie when it when to ford was 100%.

I called the foremen and he drove the bakkie around and came back and said it now soughted. I took the bakkie home and this morning I wanted to drive with it but the same warning appeared then I took it back to ford.

I was now told it the rear view camera on the tailgate that need to be changed.

They offered me a courtesy bakkie but I must sign acceptance that I will be liable for a minimum R25 000 excess fee and I didn't agree to liability of R25 000.

I didn't agree to sign and I was given my bakkie with its warning about the rear brakes. Upon driving out a new warning came out "Brake app**** power reduced" I turned back and they checked and test drove the bakkie again and made adjustments siting that the floor carpet was the cause.

I just don't trust them at all. Even the camera they want to change I still believe it's not the root cause, they are just playing finder finder

0
Replies (2)
Eastvaal Motors
Eastvaal Motors's reply10 Apr 2024, 10:15
Official
 
Dear Mr Mpho Dibakoane. 
 
 
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience. 
 The Dealer Principal at our Eastvaal Middelburg branch will contact you soon. 
  
 Riana on behalf of Eastvaal Motor Middelburg. 
MD
Mpho D's update16 Apr 2024, 18:58
Reviewer Update
Till today no call from Eastvaal motors despite my call follow-up yesterday to the Service Department Manager.

They are really annoying as a dealership