Bad service.

I took my car to Mazda Eastvaal motors Secunda for it to be installed with Apple/Android Car Play in March 2019 and requested the dealer to fix the mirror on the left side since it had a problem with closing and opening. Apple car play was installed but the mirror was not fixed and I was advised to book another date for the mirror. Due to the fact that I work from Monday to Saturday, I did not find time to book for the work. After some time close to 3 months now I notice that the right mirror is now doing the same thing, not closing or opening properly. I decide to make to time and make the booking which I was give a date 2019/06/19 to bring the car. Days before bringing the car, both mirrors now stop closing.

On the day of the repair I brought in the car and I was told that they will phone me once the car is repaired. Car was at the dealer for 3 days for only the mirrors. 1st day was phoned just about 15:30 when I was about to collect the car from the dealer asking me whether there was a part ordered to repair the mirrors? I responded No, and said “the car was there for the first time for the problem with the mirrors, the technician must know the fault before the part is order.” They told me that the car will not be fixed until tomorrow and I must not collect it. 2nd day again I receive a call from the dealer saying that I must not collect the car because it has a wiring problem. 3rd day in the afternoon I receive another call from the dealer saying that my car is not fixed because the warranty refuse to pay for the car to be fixed, there is a scratch on the right mirror and I must come so that they can explain it to me. To my surprise even if the warranty approved for the car to be fixed, when will that be done since it was about two hours for the dealership to close and they had the car for 3 days.

When I arrive that day I when to Shazile Dlamini (the Service advisor) who was phoning me, give me updates about the car and she took me to the car to see the scratch. When I saw my car, the mirrors where manually force closed. I don’t know if that is okay or normal. They are talking about a scratch that is about a 1cm long and I started seeing the scratch after the call for the mirrors was booked. They call the technician to come and explain to me and he said they must not call him, they must call somebody else, which they did call. Even that second person also did not come. I have never received this kind of bad service in my life. I don’t know if it is because I’m black or I don’t have money but my money was good enough when I was buying the car. No one came to give me answers or explanation. If my car was fixed the first time I brought it in when installing the Apple car play we would never have this conversation.

I was given the key to my car and I left. I left with more questions than answers because no one wanted to talk to me. On that day I realise that buying a Mazda car was a biggest mistake I ever made If this is a kind of service I will received. Biggest mistake I made buying a Mazda if the warranty will not fix small things like mirrors. What will happen If next time I have bigger problems? It shows that Mazda Company or cars cannot be trusted. I even requested to know how much will it cost to fix the mirrors, to my surprise they don’t know how much. Which means my car will never or cannot be fixed.

The question that is in my mind is how can a 1cm scratch cause both mirrors to stop to working specially when that scratch occur after the booking was done? How can Mazda warranty refuse to pay to fix my car when they don’t know how much will it cost to fix it?

I would like Mazda to repair my car since I have a warranty and stop making excuses.