Absolutely unacceptable and dishonest service.

Absolutely unacceptable and dishonest service.

I followed their exact instructions from the start. They told me to replace the faulty battery and issue a cash invoice. Based on their instruction, I proceeded and replaced the battery before receiving any payment was made.

Now, two months later, they suddenly changed their story and claim the invoice must be changed.

This is completely unreasonable. The replacement was done on their instruction, and the invoice was issued accordingly. You cannot approve the process, allow the work to be completed, and then move the goalposts months later to avoid paying.

This behavior shows a complete lack of professionalism, accountability, and integrity.

Be extremely careful dealing with this company. They will instruct you to proceed, let you carry the cost, and then refuse to honor payment afterward.